Returns & Refund Policy

1. Return Eligibility

We want you to be satisfied with your purchase from QVA. If an eligible item does not meet your expectations, you may request a return within 7 days after receiving it.

To qualify for a return, the item must be:

• Unused and in the same condition in which it was received.
• In its original packaging with all tags, stickers, and accessories intact.
• Accompanied by the order number, receipt, or another valid proof of purchase.

To begin a return, contact our support team with your order number and the reason for the request.

2. Items Not Eligible for Return

We cannot accept returns for the following items:

• Items damaged through misuse or mishandling.
• Products that have been worn, customized, or altered.
• Items returned without their original packaging or proof of purchase.
• Clearance or final-sale items identified as non-returnable.

3. Refund Process

After the returned item is received and inspected, we will notify you of the outcome by email.

• If approved, the refund will be sent to the original payment method within 5–10 business days.
• If rejected, we will explain the reason and provide the available options for receiving the item back.

Original shipping charges are not refundable. Return shipping is the customer’s responsibility unless the item was defective or the wrong item was supplied.

4. Exchanges

Exchanges are available when an item is defective, damaged on arrival, or different from what was ordered. Report the issue within 7 days after delivery.

Include clear photographs of the damaged or incorrect item so the merchant and support team can review the request promptly.

5. Policy Updates

QVA may revise this policy when marketplace or merchant requirements change. Revisions take effect when they are published on this page.

Continued use of the marketplace after an update indicates acceptance of the revised policy.